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Support at Home · South Australia

Stay in the home you love, with support that fits your life

Bamboo Care provides in-home aged care across South Australia under the Australian Government’s Support at Home program, from nursing and personal care to help around the house and getting out and about.

Get Started Call 08 7081 4142
  • Based in Macdonald Park, serving South Australia
  • Support at Home provider
  • Your choice of workers and times
An older Australian woman talking with her care worker in her own living room
08 7081 4142 Speak with a local care team member

South Australian

A local team who know the area, not a national call centre.

Person-centred

Your goals and routines shape the plan, not the other way around.

Coordinated care

One care partner who keeps services, family and clinicians in step.

Clear communication

Plain-English plans, and you know who is coming and when.

Where would you like to start?

Whatever stage you are at, there is a clear next step

Aged care can feel like a maze of terms and forms. Tell us where you are and we will point you to the right place. No obligation, no pressure.

An older man and his adult daughter reviewing a care plan together at home
1

I have Support at Home funding

Ready to choose a provider, or moving your package to us.

 2

I am just beginning

Not assessed yet and not sure how any of this works.

 3

I am helping a family member

Looking into options for a parent, partner or friend.

 4

I want to change providers

Unhappy with your current provider and considering a move.

 5

I am a health professional

Referring a patient or client to a Support at Home provider.

The Support at Home program

How Support at Home works

Support at Home is the Australian Government program that funds services helping older people keep living at home. Here is the path most people follow.

  1. Assessment

    You contact My Aged Care and have an assessment of your needs.

  2. Funding

    The government approves a level of funding based on that assessment.

  3. Care plan

    You choose a provider and together you agree what support looks like.

  4. Support

    Your services begin, delivered by workers you have met.

  5. Reviews

    Your plan is reviewed and adjusted as your needs change.

Read the full explanation See how costs work

Eligibility, funding levels and contributions are decided by the Australian Government, not by Bamboo Care. For official information see My Aged Care.

What we do

Eleven services, grouped around how people actually live

Most people combine a little clinical support with practical help around the house. Mix and match whatever you need, and change it as your needs change.

Clinical Supports Independence Everyday Living

Clinical Supports

2

Nursing and allied health support for people with clinical or health-management needs, coordinated as part of your overall care.

A registered nurse checking a client's blood pressure at home

Nursing Care

Registered and enrolled nursing support for clinical needs at home.

Learn more
A physiotherapist guiding an older man through balance exercises at home

Allied Health

Physiotherapy, occupational therapy and other allied health support to maintain mobility and function.

Learn more

Why Bamboo Care

Support that stays consistent as things change

Needs rarely stay still. What matters is that the people and the plan around you keep up, without you having to start over each time.

A Bamboo Care support worker and a client talking together at a kitchen table
One care partner, start to finish The same person coordinating your services, so you are not re-explaining yourself.

  1. Local coordination

    Your care partner is South Australian and reachable. You are not routed through an interstate queue.

  2. A plan built with you

    We start from your routines, your goals and what you want to keep doing yourself.

  3. Choice and dignity

    You have a say in who comes into your home and when they visit.

  4. Family kept in the loop

    With your permission we keep family informed, so nobody is guessing.

  5. Flexible as needs change

    Support scales up after a hospital stay and back down again when you recover.

More about our approach About Bamboo Care

Plan with confidence

See roughly how far your funding could go

Our Support at Home calculator lets you sketch out a quarter: pick a package level, allocate services, and see an estimated remaining budget with the government’s care-management cap already applied.

It is an estimate to help you plan a conversation, not a quote, and not a guarantee of entitlement. Your actual contribution depends on your circumstances and current government rules.

Open the calculator How pricing works
A care manager and a client going through a quarterly budget together
A care coordinator explaining provider options to an older couple

Thinking of moving?

Changing providers is more straightforward than most people expect

You are allowed to change Support at Home providers, and your funding moves with you. You do not need a reason, and you do not have to have a difficult conversation on your own.

  • Your funding follows you

    The approved package belongs to you, not to your current provider.

  • We handle the handover

    With your consent we coordinate the transfer so services continue.

  • Start with a conversation

    Ask questions first. Nothing changes until you decide it should.

How changing works

For health professionals

Referring a patient or client

We accept referrals from GPs, hospital discharge teams, allied health professionals, social workers, community organisations and family members. Tell us what the person needs and we will follow up directly with them.

  • Post-hospital support

    Short-notice arrangements to help a safe discharge home.

  • Clinical continuity

    Our nurses work alongside the person’s GP and specialists.

Refer someone Referrer information
A healthcare professional discussing a referral with an older patient

Common questions

Questions people ask us first

Support at Home is the Australian Government programme that funds services helping older people keep living in their own homes, things like personal care, nursing, domestic help, transport and social support. Rather than paying for everything privately, approved services are funded through the programme, usually with a contribution from you. Our Support at Home page explains it in plain English.

Eligibility is determined by the government, not by providers. It generally starts with contacting My Aged Care and having an assessment of your needs. We can explain the process and what to expect, but we cannot approve funding or promise an outcome. That decision sits with the assessment process.

For government-funded support, yes, an assessment establishes what you need and what you are approved for. If you would rather not wait, or you are not eligible, private services can usually start sooner. Talk to us about which makes sense for your situation.

We have a conversation. What is happening now, what would make daily life easier, and whether we are the right fit. There is no obligation, and if we are not the right provider for you we will say so. See Getting Started.

It depends on the type of support, your location, and whether your funding is already in place. We will give you a realistic timeframe rather than an optimistic one, and tell you promptly if we cannot meet it.

Absolutely, as much or as little as you want. We can include family in planning and reviews, or keep things strictly between you and your care team. It is your decision, and you can change it.

All frequently asked questions

Let’s work out what would actually help

A short, no-obligation conversation is usually the fastest way to find out where you stand, whether you are ready to start or just gathering information.

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