Helpful links
Independent, official sources of information about aged care in Australia. These organisations are separate from Bamboo Care. You can contact any of them without going through us.
Government & aged care system
My Aged Care
The Australian Government's starting point for aged care: eligibility, assessment, and what support is available. The authority on Support at Home specifics.
Check if you are eligible
My Aged Care's requirements checker, a short set of questions to see whether you may be eligible for government-funded aged care support.
Apply for an assessment
Apply online for an aged care assessment, the step that establishes what support you are approved to receive.
How aged care costs work
My Aged Care's explanation of fees and contributions, including how your contribution is worked out.
About Support at Home
Department of Health, Disability and Ageing programme information for Support at Home.
Rights, quality & complaints
Aged Care Quality and Safety Commission
Contact the Commission if you have a concern or complaint about an aged care provider or worker. A concern may be raised openly, confidentially or anonymously.
Statement of Rights
The rights every person receiving aged care holds under the Aged Care Act 2024, published by the Aged Care Quality and Safety Commission.
Older Persons Advocacy Network
OPAN provides free, confidential and independent aged care information and advocacy. An advocate can help you understand your rights, prepare for meetings or complaints, and speak up about your care.
Safety & elder abuse
1800 ELDERHelp
Information and support about suspected elder abuse. The line directs you to the service in your state or territory.
Emergency services
If someone is in immediate danger or the situation is life-threatening, call emergency services.
Carers & families
Carer support services
Information, counselling and respite support for people caring for a family member or friend.
Translating & interpreting
TIS National
The Translating and Interpreting Service. Free interpreting for people who prefer to communicate in a language other than English. Ask the operator to call the service you need.
My Aged Care language and accessibility support
How to use My Aged Care if you need an interpreter, or have vision, hearing or speech requirements.
Some contact details are still being checked
1 of the organisations above is shown without a link or phone number. Contact details for regulators and advocacy services change, and sending someone to an out-of-date complaints line at the worst possible moment is worse than sending them nowhere, so we only publish details we have verified against the official source. Search for the organisation by name, or call us and we will help you find the right contact.
Need help in another language?
If English isn't your first language, or you're helping a family member who prefers to communicate in another language, let us know, contact our care team and we'll do our best to support you.