Helpful links
Independent, official sources of information about aged care in Australia. These organisations are separate from Bamboo Care. You can contact any of them without going through us.
Government & aged care system
My Aged Care
The Australian Government's starting point for aged care: eligibility, assessment, and what support is available. The authority on Support at Home specifics.
Check if you are eligible
My Aged Care's requirements checker, a short set of questions to see whether you may be eligible for government-funded aged care support.
Apply for an assessment
Apply online for an aged care assessment, the step that establishes what support you are approved to receive.
How aged care costs work
My Aged Care's explanation of fees and contributions, including how your contribution is worked out.
About Support at Home
Department of Health, Disability and Ageing programme information for Support at Home.
Rights, quality & complaints
Aged Care Quality and Safety Commission
The independent regulator. Handles complaints about aged care services and publishes the standards providers are held to. You can contact them directly at any time.
Aged care advocacy
Free, independent advocacy support for older people receiving aged care. Help to understand your rights, speak up and resolve issues.
Carers & families
Carer support services
Information, counselling and respite support for people caring for a family member or friend.
Translating & interpreting
Translating and Interpreting Service
Interpreting support for people who prefer to communicate in a language other than English.
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Need help in another language?
If English isn't your first language, or you're helping a family member who prefers to communicate in another language, let us know, contact our care team and we'll do our best to support you.