Feedback and complaints

If something is not right, we want to know. You can raise a concern without it affecting your care, and you can do it anonymously if you would prefer.

Tell us what happened

Take as much space as you need. There are no required contact details.

What kind of feedback is this?(optional)

ComplimentSuggestionConcernComplaint

Your feedbackWhat happened, when, and who was involved if you are comfortable saying.

Your details

All optional. Leave these blank to submit anonymously, though we will not be able to respond to you if you do.

Your name(optional)

Email address(optional)

Phone number(optional)

Feedback is handled confidentially by our team and is kept separate from enquiries. Read our privacy policy.

Raising a concern is safe

Making a complaint will not affect the care you receive. You can ask a family member, friend or an advocate to raise it for you.

How we handle it

We acknowledge that we have received it.
We look into what happened.
We tell you what we found and what we are changing.

If you are not satisfied

You can take a complaint to an independent body at any time. You do not have to come to us first.

Your rights and free advocacy services

Prefer to talk?

You can raise a concern by phone instead of using this form.

08 7081 4142