Guides & articles
Aged care comes with a lot of unfamiliar language and a lot of assumed knowledge. These guides explain the things people most often tell us they wish someone had explained sooner.
Understanding Support at Home
Start here if the system itself is the confusing part.
What is Support at Home?
The programme explained in plain English. What it covers and who it's for.
Read the guideHow it works
From first enquiry through assessment to services actually starting.
Read the guideGetting started
The practical first steps, and what to expect at each one.
Read the guideMaking decisions
The questions people ask when they're weighing up options.
Understanding costs
How pricing and participant contributions work, and what to ask any provider.
Read the guideSupport at Home Calculator
Add up your services against your package budget to see an indicative spend.
Try the calculatorChanging providers
What to consider first, and how a transition works without gaps in support.
Read the guideWhat care management means
Why coordination matters more than most people realise when comparing providers.
Read the guideYour rights and getting help
Prefer to just ask someone?
You don't have to work it out from a website. Talk to our care team.